Essay on The Immortal Villain of Washington Square

The Immortal Villain of Washington Square In Washington Square, Henry James confronts us with an exceptionally hopeless kind of tragedy. The oppressive circumstances of protagonists usually arise from failures of individual or social enlightenment. Such stories are optimistic to the extent that they suggest that progress might eventually lift mankind beyond the scope of the type of situations depicted. In Washington Square, however, truth itself is the oppressor -- a universal truth of human nature which, a century after publication, we are still loath to recognize. Catherines tragedy is our universal susceptibility to the superficial: the chasm between the qualities that our reflective sensibilities recognize as good and†¦show more content†¦In The House of Mirth, Lily Bart, following a role comparable to Morris Townsends, has been conditioned since infancy in a way that has left her incapable of unlocking from a track that leads only to deplorable destinations. (At the same time, this genius of sympathetic percept ion remains insensible to Seldens potentially redeeming love.) Catherine Slopers timeless plight is of a more dismal tincture. She is, in her fathers words, absolutely unattractive (p. 35). She is twenty(1), yet has never before, as the doctor points out to Mrs. Almond, received suitors in the house. Mrs. Almonds protestations that Catherine is not unappealing are little more than a matter of form: Is he in earnest about Catherine, then? [Dr. Sloper asked.] I dont see why you should be incredulous, said Mrs. Almond. It seems to me that you have never done Catherine justice. You must remember that she has the prospect of thirty thousand a year. The Doctor looked at his sister a moment, and then, with the slightest touch of bitterness: -- You at least appreciate her, he said. Mrs. Almond blushed. (P. 34) Mrs. Penniman, for her part, readily perceives that without Catherines full inheritance, Morris would have nothing to enjoy (p. 126), while for Morris himself, CatherinesShow MoreRelatedEssay on Early American History and Traditions of Excellence2607 Words   |  11 Pagescolonists, as they did not have any representation in the British parliament. America declared themselves free in the Declaration of Independence in 1776 and the Revolutionary War officially broke out in 1779. The war lasted until 1784 when George Washington led his troops to victory at the Battle of Yorktown. Upon entering the world as a young country, America encountered both changes and challenges. Following the war, America inflicted its citizens with taxes. As a result of theses taxes, manyRead MoreFounding Brothers9626 Words   |  39 Pagesconvention: interest of small v. large states, federal v. state jurisdiction, and sectional slavery. Nevertheless, still a work-in-progress in 1789, the US had several things going for it. It was youthful, expansive, and the first President, George Washington, was unanimously chosen. The next decade would be the most important in the countrys history. There are two ways to view events in this stage of history. The pure-Republicanism interpretation, or the Jeffersonian interpretation

Impact of Quality Management on knowledge management

Question: Discuss about the Impact of Quality Management on knowledge management. Answer: Introduction The quality management is the firm wide management philosophy in which it continuously improving on the quality of the services aimed focusing on the knowledge management and the performance management in the organization. There have been mixed relationship on the total management on the knowledge and the organizational performance(Becker, Kugeler and Rosemann, 2013). The reasons for the mixed result could be due to the different methods, use of different variables and the various performance measures in the research model. The use of the analytical methodologies and the measuring tools may contribute significantly to investigate the research on the relationship between total quality management on knowledge management and organizational performance(Hislop, 2013). The clear definition of the concept of total management was not given until 1980s. The researchers have collectively defended on the positive effects of the practices towards the organization performance. There are many orga nizations, which are adopting on this management paradigm globally. This research will be withdrawn from various theories. The researcher have identified that one of the issues that is exhibited by the quality management implementation is the lack of a definition of quality that is not universally accepted(Holsapple, 2013). In order to explain on the relationship that exists on the quality management of knowledge management of the organizational performance the study has adopted a few research to explain on this phenomenon(Patel,Messersmith and Lepak, 2013). One of theories that has been used to explain on this phenomenon is the total quality management, which has a significant factor to the long-term success of the organization(Oalkd, 2014). Other theories that would be used are the Demings theory, and the Crosbys theory. Throughout the world, many of the organization are facing very common challenges that have resulted from the changes of the business environment. There is need for the organization to focus on the improvement on performance to achieve a sustainable competitive advantage to survive in todays business environment. Therefore, the aspect serve as the driving force to innovative strategies on the organization. There is need to continuously improve on the organizational performance. (Becker, Kugeler and Rosemann, 2013) To effectively implement on the organization performance there is need for incorporating some aspect of QM and the knowledge management. It is important to understand the impact of the QM on the KM towards the performance of the organization. The quality management on the knowledge management practices have been used to improve on the performance of many organizations today(Evans and Lindsay, 2013). Importance of the study The significance of the research study is to highlights out the effects of the quality management in regards to the quality knowledge and the performance of the organization.(Holsapple, 2013) The research will be helpful to the managers to gain an insight of the structures that are complex of the QM on the knowledge management and the performance of the organization. Therefore, it would enable them to make decisions that are rational through use of better management strategies to improve the performance of organization(Evans and Lindsay, 2013). The research is based on the services industry in Jordan. Research objectives The research objective will address the following; To define on the relationship that is based on theoretical framework, and recognizes on the significant of the critical success factors of the quality management to organizational performance, and for the development of an instrument for the measurement of the quality management practices for the services company(Becker, Kugeler and Rosemann, 2013). To investigate the relationship that exists between the QM on the knowledge management in regards to the organizational performance more so on the services company (Holsapple, 2013). Critical in regards to the QM on the management of knowledge and the performance of the organization. To define on the relationship between the quality of management and knowledge on the performance of the organization. To explore on relationship between the process management and the organizational performance. Research problem The aim of the research is to examine on the parameters that are significant on the quality management and the knowledge on how they have influenced the organization. The performance of much organization is essentially based on the quality of the services they deliver(Kim and Kumar, 2012). This essentially is achieved through having quality management and available knowledge. The research problem of the study is to explore on the relationship of the quality management on knowledge management and the performance of the organization. Research questions What is the relationship between the quality of management and knowledge on the performance of the organization? What is the relationship between the process management and the organizational performance? What is the relationship that exists between the knowledge management, quality management on the performance of organization? Hypotheses of the research The following is a research framework of hypotheses, which has developed in relation to the relationship of the quality management, knowledge management and organizational performance. H 1: Does there exists a relationship between the quality of management and knowledge on the performance of the organization. H2: does there exists a relationship between the process management and the organizational performance. H3: does there exists a positive relationship that exists between the knowledge management, quality management on the performance of organization? Theoretical framework The theoretical framework relates to the design of the quality management, knowledge management and the performance of the organization. In the figure below shows the evaluation model of how the knowledge management, relates to the quality management in order to enhance on the organizational performance(Becker, Kugeler and Rosemann, 2013). Literature review Contribution from the quality leaders such as Deming has influenced on the studies on the quality management in a way that the quality has gradually developed, in which he has identified on the various practices in order to have quality management. Quality leaders they have believed that both management and system are the ones responsible for the poor quality rather than the workers. According to Juran (1988), there is need to develop a quality trilogy in which entails the use of quality, control and the improvement of the quality. Further, Crosby philosophy quality management can described best by the use of four absolutes of the quality improvement processes. Based on Feigenbaum (1991) there is a need for the business to employ on the steps to the quality these aspects are quality leadership, organizational commitment and the use of technology in order to achieve on the quality management. There are various model that can be used to evaluate on the performance of the organization. Each of these models are usually based on the perceived model of the quality management. The model does not only focus on the knowledge and the quality management there are other parameters that are employed in the organization performance such as technology(Kim and Kumar, 2012). Researchers have reported that of one the problem of implementation of the quality management is the aspect of lack of the global accepted definition of quality. (Holsapple, 2013)According to research, quality is defined as the multidimensional aspect of producing or the delivery of a service, which is able to meet on the expectation of the customer and to ensure they are satisfied. The quality depend of those elements that meets the need of the customer and thus provide product satisfaction. (Kim and Kumar, 2012)On the aspect of the knowledge, management entails the process of transforming of the individual knowledge into the organizational knowledge. Quality management encompasses on the information that leads toward the high quality decision and the problem solving goals. (Holsapple, 2013)Nonetheless, in the past little was paid to moderating on the conditions on the relationship in regards to the quality management adoption on the knowledge management and organizational performan ce. This perspective has changed in the present time, as many are more implementing and considering these aspects to gain the competitive advantage over the rival organizations. According to (Evans and Lindsay, 2013), they posit that organizations that adopt on the quality management on the management knowledge are likely to perform better than those that do not. There is positive relationship that exists, in the adaptation of the quality management and the organizational performance and adopting the practices improves on the performance. Nonetheless, according to(Holsapple, 2013) evidently there exists a relationship on the implementation of the knowledge management and the likelihood of adopting on the quality management that has both the theoretical and the practical importance to the organization. There is need to recognize these viewpoint of the association that exists and seek on the link of the variables together. Besides, (Rasula, Vuksic and Stemberger, 2012)confirmed that a positive association is found to implement the KM and adopt the quality management. In the currently knowledge management has become a growing field in the business. It is regarded as the source of the competitive advantages and an important component that could influence on the organizational performance.(Supyungony and Swierczek, 2013) On the quality management on knowledge management there is integration process that is important so as the organizations can gain the benefits and create on the competitive advantage. The literature has identified on the dispersion of the knowledge through the entire organization with the process of sharing of knowledge, the transfer and exchange. (Patel,Messersmith and Lepak, 2013) The knowledge management enhances the productivity improvement on the organization and hence improve the performance. Methodology On the research instrument entails the testing of the hypotheses that are formulated from above research. The use of the empirical research was also employed on the research.(Hislop, 2013) There is also formulation of the questionnaire of which are based on the previous findings reports of the literature. There will be formulation of 20 questions about the quality management on knowledge management and performance of organization. There would be use of the mail and the survey that would be employed to collect the data and test of the hypotheses.(Wang and Wang , 2012) On this study, it will examine on a sample size in the services company in Jordan since its intense of knowledge organization. Moreover, the company would be good to provide a setting on the research in regards to the management of knowledge.(Wiig, 2012) On the measure and the validation, some of the items will also be adapted and reworded to fit the research. To providing a subjective assessment of the content on validi ty, a survey instrument would be sent to the some scholars that are explicit with the literature. References Becker, J., Kugeler, M. and Rosemann, M. eds., 2013. Process management. a guide for the design of business processes. Springer Science Business Media. Evans, J.R and Lindsay, W.M., 2013. Managing for quality and performance excellence.Cengage Learning. Hislop, D., 2013. Knowledge management in organizations: A critical introduction. s.l.:Oxford University Press. Holsapple, C. e., 2013. Handbook on Knowledge management I. Knowledge matters(vol. 1). Springer Science Business Media. Kim, D.Y., and Kumar, U., 2012. Relationship between quality management practices and innovation. Journal of operations management, pp. 30(4), pp.295-315. Oalkd, J., 2014. Total quality management and operational excellence. texts with cases. Routledge. Patel, P.C., Messersmith, J.G. and Lepak, D.P., 2013. Walking the tightrope: An assessment of the relationship between high-performance work and organizational ambidexterity. Academy of Management Journal, pp. 56(5), pp.1420-1442. Rasula, J., Vuksic, V.B and Stemberger, M.I., 2012. The impact of knowledge managementon organization performance. Economic and Business Review for Central and South-Eastern Europe, pp. 14(2), p.147. Supyungony, V. and Swierczek, F.W., 2013. Knowledge management process and organizational performance. Wang, Z. and Wang, N., 2012. Knowledge sharing, innovation and firm perfomance. Expert systems with applications, pp. 8899-8908. Wiig, K., 2012. People-focussed knowledge management.

All 19 KFC Menu Items, Reviewed

All 19 KFC Menu Items, Reviewed SAT / ACT Prep Online Guides and Tips KFC, formerly Kentucky Fried Chicken, is the world's second largest restaurant chain by sales behind only McDonald's. It's become synonymous with fast-food fried chicken, but it offers additional options for the fast-food consumer. In this article, I'll go through every item on KFC's menu. I'll provide all the relevant information and guidance to help you decide what to eat at KFC. As a fast-food connoisseur, I've sacrificed my arteries and blood pressure to help you enjoy some finger lickin' good treats. KFC Menu Items I'll take you through the entire KFC menu and educate you about all of KFC's offerings. For each item I’ll provide the following information: Cost Rating (0-5 drumsticks) Description Review Nutritional Content Keep in mind that prices and menu items can vary based on location. Based on your priorities, use the information I've given to guide your KFC order. Furthermore, I’ve separated the menu items into different categories: Chicken Sandwiches Specialty Items Sides Desserts Sauces KFC Chicken Items Here are all the different types of chicken you can consume compliments of the Colonel. The smaller portions of chicken (2 pieces) are served as combo meals (with sides and a medium drink). You can look below for the details about the various combo meals. Original Recipe Description: The fried chicken that put KFC on the map. As its name indicates, this is the original fried chicken. It’s made with a â€Å"secret blend of herbs and spices. Cost: 8 pieces: $14.99, 12 pieces: $20,49, 16 pieces: $24.99 Rating: 3 drumsticks Review: KFC’s Original Recipe fried chicken is tasty, but it’s not amazing, especially when compared to really good fried chicken. Because it’s rather greasy, the breading is on the soggy side and lacks crunch. However, the flavors are good, thanks to that secret blend of herbs and spices. Nutritional Content: Based on one drumstick Calories Carbs Fat Sodium 120 3 g 7 g 380 mg Extra Crispy Description: It’s the same as the Original Recipe, but it’s double breaded for extra crunch. Cost: 8 pieces: $14.99, 12 pieces: $20.49, 16 pieces $24.99 Rating: 4 drumsticks Review: My favorite part of fried chicken is the fried part, so I enjoy the double breading in the Extra Crispy chicken. Furthermore, the Extra Crispy addresses my main issue with the Original Recipe, which is that the grease makes the breading soggy. The additional breading withstands the grease better, so you can still get some crunch. Great addition to the KFC menu. Nutritional Content: Based on one drumstick Calories Carbs Fat Sodium 160 5 g 10 g 390 mg Grilled Chicken Description: The healthier alternative to the fried chicken. The grilled chicken is marinated, seasoned, and then grilled. Cost: 8 pieces: $14.99, 12 pieces: $20.49, 16 pieces: $24.99 Rating: 2.5 Drumsticks Review: In my world, grilled chicken will never taste better than fried chicken. And the quality of chicken you’re getting from KFC is much more palatable in fried form. However, if you’re looking for a healthy option on KFC's menu, the grilled chicken isn’t all bad. It has some flavor and it’s not as rubbery as I expected. Basically, the grilled chicken can satisfy you, but it won’t make you happy. Nutritional Content: Based on one drumstick Calories Carbs Fat Sodium 90 0 g 4 g 290 mg Popcorn Nuggets Description: The KFC version of chicken nuggets Cost: Popcorn Nuggets Large: $3.99 Rating: 5 Drumsticks Review: If you like chicken nuggets, you’ll undoubtedly be pleased with the popcorn nuggets. Dare I say that KFC offers the best fast-food nugget. The Popcorn Nuggets offer the requisite crunch, the chicken is moist, and the breading to chicken ratio is on point. One of the best on the KFC menu. Nutritional Content: Based on a large serving Calories Carbs Fat Sodium 570 37 g 33 g 1890 mg Extra Crispy Tenders Description: Double breaded strips of chicken breast meat Cost: 3 Pc. $3.99, 6 Pc. $6.99, 12 Pc. $12.99 Rating: 4 Drumsticks Review: If you want your Extra Crispy chicken without having to deal with bones, then this is the option for you. KFC tenders have good crunch, but the chicken with the bone is more moist. However, the delicious breading and the convenience of eating the chicken in boneless form make the Extra Crispy Tenders one of the best items on the KFC menu. Nutritional Content: Based on one tender Calories Carbs Fat Sodium 130 6 7 310 KFC Sandwiches Getting your chicken in sandwich form makes it easier to eat in the car and adds more complex flavors in a single bite. And bread is good. These are the sandwiches on the KFC menu. Doublicious Description: A boneless breast of Original Recipe chicken with bacon, Monterey Jack, and Colonel’s sauce on a sweet Hawaiian bun Cost: Doublicious Sandwich Combo (with side and a medium drink): $5.99 Rating: 3 Drumsticks Review: While this sandwich isn’t bad, it’s somewhat unremarkable. It’s like your standard fast-food chicken sandwich. None of the individual ingredients is great, but the sandwich tastes pretty good. The chicken and bacon could use more crisp. The cheese is bland, and the sweet Hawaiian bun isn’t that sweet. The Colonel’s sauce is like a ranch with a bit of a kick. You’ll get more flavor and better chicken from the tenders, popcorn chicken, or Extra Crispy. Nutritional Content: Based on one sandwich Calories Carbs Fat Sodium 580 47 g 29 g 1390 mg Chicken Littles Description: Chicken tenders, pickles, and mayo on a sweet bun Cost: 2 Chicken Littles Combo (with a side and medium drink): $5.19 Rating: 4 Drumsticks Review: The Chicken Littles are pretty simple and pretty spectacular. The chicken in the sandwich is the Extra Crispy Tenders, and the chicken and the pickles provide some nice crunch. The mayo adds some additional flavor. Even though the bread isn’t as sweet as you would expect from a â€Å"sweet bun,† bread is always good. My main complaint with the Chicken Littles are that they’re too small. Nutritional Content: Based on one sandwich Calories Carbs Fat Sodium 310 23 g 18 g 590 mg KFC Specialty Items KFC offers a couple of unique entrees. If you're craving something a little different from just chicken or a chicken sandwich, then here are a couple of options for you. KFC Famous Bowl Description: Mashed potatoes, corn, and chunks of fried chicken layered together and drizzled with gravy. Topped with three types of shredded cheese. Cost: (with chocolate chip cookie and medium drink) $5.00 Rating: 1.5 Drumsticks Review: Call me a traditionalist, but I don’t think all these foods belong in the same bowl. Individually, none of these ingredients is exceptional and I don’t think they all work together. If you want small pieces of fried chicken, you’re better off going with the Popcorn Nuggets and a side dish. On the bright side, having only one bowl with all these items cuts down on waste. So the KFC Famous Bowl may be environmentally friendly even if it’s not taste bud friendly. One of the worst items on the KFC menu. Nutritional Content: Based on an individual serving Calories Carbs Fat Sodium 710 82 g 31 g 2450 mg Pot Pie Description: Chicken, diced potatoes, peas, and carrots covered in a savory sauce and baked in a golden crust Cost: (with chocolate chip cookie and medium drink) $5.00 Rating: 3 Drumsticks Review: The KFC Pot Pie is a small step up from your traditional microwaveable chicken pot pie. The flavors are solid, and you get a well-balanced bite with the flaky crust, rich sauce, chicken, and vegetables. However, I always think you should stick to the staples at any fast-food establishment. If you’re going to indulge in an unhealthy meal at KFC, you’re better off with the fried chicken. Nutritional Content: Based on an individual serving Calories Carbs Fat Sodium 790 66 g 45 g 1970 mg KFC Sides The KFC menu includes more sides than that of your average fast-food restaurant, but only a couple of them are worth ordering. Biscuits Description: Just plain ol’ biscuits Cost: $1.49 Rating: 4.5 Drumsticks Review: If you grew up on homemade biscuits, maybe you won’t love the KFC version, but these are some extremely satisfying fast-food biscuits. They’re flaky, rich, and soft. To me, the KFC biscuits are a perfect complement to the crispy chicken. Nutritional Content: Based on a side order (2 biscuits) Calories Carbs Fat Sodium 180 23 g 8 g 530 mg Seasoned Potato Wedges Description: Thick, fried wedges of potatoes with herbs and spices Cost: Individual: $1.99, Large: 3.79 Rating: 4 Drumsticks Review: The seasoned potato wedges are a nice twist on the typical fast food french fry. The wedges have a nice crunch, and the seasoning gives them some extra flavor. However, they’re a tad on the salty side, so beware if you have a sensitive palate - you might get a lighter option from the KFC sides. Nutritional Content: Based on a side order Calories Carbs Fat Sodium 290 35 g 15 g 810 mg Mac and Cheese Description: Elbow macaroni covered in a cheddar cheese sauce Cost: Individual $1.99, Large $3.79 Rating: 3.5 Drumsticks Review: It’s not the best mac and cheese, but even a bad mac and cheese tastes pretty good. The cheddar sauce could be a little more creamy, but it has a quality cheddar flavor. The macaroni is a good size and texture for mac and cheese. Nutritional Content: Based on an individual side order Calories Carbs Fat Sodium 170 22 g 6 g 830 mg Mashed Potatoes and Gravy Description: Mashed potatoes covered with gravy Cost: Individual $1.99, Large $3.79 Rating: 3 Drumsticks Review: Personally, I like my mashed potatoes more velvety, and the gravy lacks flavor. However, the KFC mashed potatoes and gravy don’t taste bad. You’ll still get some carbs and taste, but your family would probably be upset with you if you brought a KFC side for Thanksgiving dinner. Nutritional Content: Based on an individual side order Calories Carbs Fat Sodium 120 19 g 4 g 530 mg Whole Kernel Corn Description: Sweet yellow corn off the cob and in a bowl Cost: Individual $1.99, Large $3.79 Rating: 2.5 Drumsticks Review: The KFC corn is a much healthier side option, but it doesn’t have much taste or flavor. If you’re just looking for some extra nutrients, then the corn isn’t bad, but it’s not your best option if you want to satisfy your taste buds. Nutritional Content: Based on an individual serving Calories Carbs Fat Sodium 100 21 g 0.5 g 0 mg Coleslaw Description: Coleslaw made with cabbage, carrots, onions, and KFC signature dressing Cost: Individual $1.79, Large $3.79 Rating: 3 Drumsticks Review: The coleslaw is a bit bland, but it offers some nice texture and some vegetables. However, even though you get your fill of vegetables with the cole slaw, the dressing makes it not nearly as healthy as many would assume. In fact, it has more fat than the biscuits or the mac and cheese. Nutritional Content: Based on an individual side Calories Carbs Fat Sodium 170 19 g 10 g 170 mg Green Beans Description: Warm, unseasoned green beans Cost: Individual $1.99, Large $3.79 Rating: 1.5 Drumsticks Review: Like the KFC corn, the green beans give you a healthy option, but they’re lacking in flavor. I can’t imagine a single soul preferring the taste of the green beans to that of the biscuits. But, the texture is fine and the green beans don’t have an unpleasant taste. Just minimal taste. Nutritional Content: Based on an individual side Calories Carbs Fat Sodium 25 4 0 260 mg KFC Desserts KFC only has two dessert options. They’re simple, but KFC has wisely stuck to chocolate desserts that are very hard to mess up. Occasionally, KFC will offer different flavors of cake like lemon and pumpkin, but the chocolate chip cake is the only permanent cake option on all KFC menus. Chocolate-Chip Cookies Description: Chocolate chip cookies baked at KFC Cost: 3 for $1.29, 12 for $4.49 Rating: 4 Drumsticks Review: The KFC cookies are a pleasant surprise. Because they’re baked at the restaurants, you get a warm center that oozes chocolate. They’re relatively light and moist. If you’re looking to truly treat yourself at KFC, get yourself some cookies. Nutritional content: Based on one cookie Calories Carbs Fat Sodium 170 22 g 8 g 90 mg Chocolate Chip Cake Description: A chocolate ring cake with chocolate chips baked inside and drizzled with white confectioner’s frosting Cost: $3.99 Rating: 4.5 Drumsticks Review: The cake is extremely moist. The chocolate chips add richness and the frosting provides some sweetness. I’d prefer the cake with some more chocolate chips, but this cake will satisfy chocolate lovers and those that have a sweet tooth. For me, this is the winner KFC dessert. Nutritional Content: Based on one slice Calories Carbs Fat Sodium 300 39 g 15 g 260 mg KFC Sauces KFC has a variety of sauces you can use to enhance the flavor of your chicken. These are the available sauces at KFC: Finger Lickin’ Good Sauce- A mayonnaise-like sauce that has a little sweet and spice. Summertime BBQ- A bold barbecue sauce with big tomato flavor. Honey Mustard- A sweeter honey mustard sauce. It goes well with the Tenders. Creamy Buffalo- A mix of hot wing sauce and creamy Ranch. I recommend them with the Popcorn Nuggets. Sweet ‘N Tangy- The KFC version of sweet and sour. Buttermilk Ranch- It tastes like a classic Ranch to me. Beverages These are the KFC beverage options and prices. Drink Price Soft Drink: Pepsi, Diet Pepsi, Sierra Mist, Mountain Dew, Diet Mountain Dew, Dr. Pepper, Diet Dr. Pepper, Pepsi MAX Medium $1.69 Soft Drink Large $1.99 Aquafina Water Bottle $1.69 Iced Tea: Sweetened or Unsweetened  ½ Gallon $2.49 Lemonade Medium $1.99 Lemonade  ½ Gallon $3.49 Strawberry Lemonade Medium $2.29 Strawberry Lemonade  ½ Gallon $3.99 KFC Combo Meals One thing that separates KFC from other fast food restaurants is the quantity of combination meals. Not only can you buy individual meals, but you can buy family meals if you want to feed multiple people or you’d like leftovers. Most meals come with at least one side and a medium drink. Here are the various individual combo meal options on the KFC menu. Combo Includes Price Popcorn Nuggets Combo Wedges and Medium Drink $5.49 2 Pc. Combo 1 Breast, 1 Wing, Individual Mashed Potatoes and Gravy, Biscuit, Medium Drink $5.99 2 Chicken Littles Combo Wedges and Medium Drink $5.29 3 Tenders Combo Wedges, Biscuit, and Medium Drink $5.99 Doublicious Combo Wedges and Medium Drink $5.99 Big Box Meals Big Box Meals include individual mashed potatoes with gravy, coleslaw, biscuit, and medium drink. As the name indicates, these are larger meals. Meal Price 3 Pc. Chicken Box $7.99 2. Pc. Chicken and Small Popcorn Nuggets Box $7.99 3 Tenders and Popcorn Nuggets Box $7.99 Bucket Meals These are your family style meals that serve multiple people. You can feed the fam, frat house, or buy yourself dinner for the week. Meal Price 8 Pc. Chicken, 2 Large Sides, 4 Biscuits (Feeds 4+) $21.99 12 Pc. Chicken, 3 Large Sides, 6 Biscuits (Feeds 6+) $29.99 16 Pc. Chicken, 4 Large Sides, 8 Biscuits (Feeds 8+) $36.99 Tenders Meal: 12 Tenders, 2 Large Sides, 4 Biscuits, 6 Sauces (Feeds 4+) $19.99 Tenders and Wedges for 2: 6 Tenders, Large Wedges, 2 Sauces (Feeds 2+) $9.99 $5 Fill Ups KFC also offers some smaller combo meals, all for five dollars. Meal Price 3 Extra Crispy Tenders, Larger Mashed Potatoes, Biscuit, Cookie, Medium Drink, Dipping Sauce $5.00 Famous Bowl, Cookie, Medium Drink $5.00 Chicken Breast, Larger Mashed Potatoes, Biscuit, Cookie, Medium Drink $5.00 Pot Pie, Cookie, Medium Drink $5.00 Kids’ Meals KFC doesn’t neglect the children, but you won’t get a toy with your kid’s meal. Entree Includes Price 1 Drumstick, 1 Chicken Little, 1 Tender, or Popcorn Nuggets An Individual Side and Applesauce $3.99 What Should You Order Off the KFC Menu? When deciding what to order at KFC, there are a number of factors to consider to maximize your KFC experience. Here are the questions you need to answer to decide the best KFC food for you: How do you like your chicken? For entrees, KFC just offers different forms of chicken. Do you like your chicken with or without bones? Do you prefer your chicken in tender or nugget form? Do you like your chicken extra crispy or is that too much breading for you? Do you want chicken by itself or do you prefer a chicken sandwich? Answering these questions will lead you to your ideal KFC order. For example, if you want a crispy chicken sandwich, then the Chicken Little would be a good option for you. How hungry are you? At KFC, this is an important question to ask because portion sizes vary tremendously. Consider the size of your appetite when placing your order. Personally, I think a Big Box Meal should do the trick when you’re really hungry. For a normal size meal, any of the combos should satisfy you. If you only want a snack, I’d go with a Chicken Little, Tenders, or Popcorn Nuggets. Are you trying to be healthy? The healthy options aren’t great at KFC, but they exist. For the health-conscious folks, you’re going to want to stick to grilled chicken, green beans, and corn. If you’re with somebody else who’s eating the unhealthy options, you’ll probably be jealous. Are you trying to be economical? If you’re trying to save money, first consider how many people you’re feeding. If you’re feeding a family, you’ll probably save some money by getting a bucket of chicken or a bucket meal as opposed to ordering individual meals for each person. If you’re just getting food for yourself, the $5 Fill Ups offer the best value. Are you eating in the car? If you’re eating while driving, it’s a bit challenging to eat bone-in chicken. You’ll probably have the easiest time with Popcorn Nuggets, Tenders, or a chicken sandwich. In terms of sides, go for ones that don’t require a fork like the Wedges and biscuits. One word of caution: If you’re eating in the car, be careful with the sauces. You don’t want your seats to end up smelling like Ranch.

Grandmas 90th Birthday Party Essays

Grandmas 90th Birthday Party Essays Grandmas 90th Birthday Party Paper Grandmas 90th Birthday Party Paper Essay Topic: The Birthday Party Last year, on Sunday, December 28, 2015, my family and I traveled to a town in Mexico calledEjutla. Ejutla is a friendly, immaculate, quiet township located southwest of the state of Jalisco. This nice place where everyone welcomes you. You can spend a good afternoon in its clean streets. This antique town is one of the places where Catholicism survived thanks to everything Saint Rodrigo Aguilar went through. He was a German priest who was in hide out in Ejutla. To this day he has his own room in the convent where the nuns pray.He was in hideout because he was deprecating out his word. He would sayâ€Å"live Christ the king† during the war and the soldiers didnt like him saying that so one day the soldiers found out where he was hiding and they hung Saint Rodrigo off that tree which still stands in the plaza today. The tree is blocked off because it is holy. Its been told if you eat a mango from the tree you will be holy yourself and free of sin. Ejutla is where my grandmother lives. We went there because she was going to turn 90 and we were going to celebrate by having a big birthday party for her. The party was planned by one of my older cousins named Lucy. She would collect 50 dollars from my uncles, aunts, and my cousins to pay for the party expenses and for the people attending. Later my older sister Alejandra came up with the idea of each one of us wearing a different color to coordinate with my grandmas clothing. Her grandchildren wore the color mint, her children wore emerald green, and her great-grandchildren wore peach. My grandma wore pearl colored clothing. It was a great experience because I got to see my family that I hadnt seen in a long time. I remember when I was 8 years old I would go visit my grandma every summer. I would stay home with her and she would teach me about her faith through stories while I sat beside her in a chair. One specific story that I remember her telling me was how my great grandma (my :

Walmart recruitment Research Paper Example | Topics and Well Written Essays - 1250 words

Walmart recruitment - Research Paper Example The recruitment and selection process should not be biased on the basis of age, gender, sex, religion and heredity among others. Biased recruitment leads to inefficient leaders which often create chaos in the whole organization. Similarly, the retrenchment process must be based on sound ground. The hiring of the new employees must be steadfast. Recruitment should be done only after careful consideration. Any wrong recruitment will lead to the organization’s downfall in the long run. Any recruitment process should be carried out only when the firm anticipates the need of additional labor. Careful Human Resources (HR) planning considers the complete organizational growth. Recruitment process begins only after the elimination of all the alternatives (Cooper, Robertson, and Tinline 6-10). With these considerations, the paper intends to evaluate the recruitment process at Wal-Mart, one of the globally leading retailers. Moreover, the way in which the organization can improve its re cruitment practices with the aid of best HRM practices will also be evaluated. OVERVIEW OF THE COMPANY Sam Walton bought a store from Luther E. Harrison in Bentonville, Arkansas, and started Walton's 5 & 10. In 1962, Sam Walton financed 95% of the capital to start the first Wal-Mart store. Wal-Mart has 4100 stores in the United States and 3100 in 27 other countries across the world. In accordance with the present day context, it is ascertained that Wal-Mart’s sales were US$374 billion in 2008 which is somewhat low than Denmark’s Gross Domestic Product (GDP). This signifies the enormity of the extent of dominance of the company in the global platform (Guardian News and Media Limited or its Affiliated Companies, â€Å"It All Began in a Small Store in Arkansas†). Wal-Mart has always remained committed to one mission that is helping â€Å"save people money so they can live better† (Minimum Theme on Genesis Framework, â€Å"A Brief History of Wal-Mart†) . Sam Walton is that retailer who always managed to get bargain from its wholesalers. Sam Walton thought that he could do better by passing his savings to his customers and this unique business strategy facilitated him to become one of the largest and powerful retail industries in the world with a competitive advantage (Minimum Theme on Genesis Framework, â€Å"A Brief History of Wal-Mart†). There are three basic competitive strategies for any company, (1) competitive strategy (2) differentiation strategy and (3) focus strategy. Every organization uses these strategies to gain competitive advantage. Wal-Mart takes the cost leadership strategy to gain a competitive advantage over their adversaries (Thomson Reuters. â€Å"Wal-Mart Stores Inc.†). RECRUITMENT PROCESS OF WAL-MART The recruitment process of Wal-Mart starts by offering online application to the interested candidates. There is no other option apart from online application. One more alternative is to go to the store and hire the information kiosk. The next step starts with the assessment test where the presence of mind and problem solving capability of a person is examined. The test consists of a number of question where one has to select choices extending from strongly agree to strongly disagree. It is advisable to choose either strongly agree or strongly disagree and nothing in the middle because the main motive is to check the strong decision making capability in the

The Ship Management Essay Example | Topics and Well Written Essays - 2500 words

The Ship Management - Essay Example Nowadays, Management of vessels is getting tougher even more because of the omnipresent media which plays the eye and mouth of the cynical public and due to increased regulations. And, these factors apart from making the management tougher have worked as catalyst to initiate social changes. That is, as mentioned above, the concept of social responsibility is not a compulsion on the part of the shipping industry and its managers. So the older companies, which operated ships during the absence of these media and regulations, had no such compulsions. These ship management companies and its business managers had no such obligations and allowed pollution to continue and did not care much for the society. Also, they just concentrated on running the ships without any attempt to diversify into CSR (Corporate Social Responsibility). The mindset of the business managers of that time was, they questioned the need for Social responsibility for shipping companies because ships mostly operate in i solation in far away waters of the world. That is, the view of the shipping managers is that, as the ship does not operate in the vicinity or living area of a large number of people, there is no need to cater to them. But as the media starting making its presence, the people in the vicinity of the shipping operations got to know more than they knew about shipping. That is, how the improperly maintained ships could cause anything from deaths to sea creatures to threats to human lives. Firstly, if the shipping companies does not periodically test the physical capabilities of the ship before it leaves into the sea, it can lead to catastrophe like drowning or sinking of the whole ship. Then, with the development of this world, the need for oil became a never-ending thing and ships only supplied this oil to all the countries in the world. But, due to events which could be triggered by nature or due to the faults of the shipping companies, the oil may get spilled, leading to the destructi on of the environment, particularly sea environment and its inhabitants. Other threat from ships could come in the form of harmful chemicals emitted during breaking of the ship. So all these threats of ships, initiated major changes in the functioning of the shipping management companies and its business managers. The business managers understanding the serious nature of the problem put their minds to come up with strategies that can overcome this negative fallout. And, the important tool they got is the concept of social responsibility. That is, to nullify this image and create a favorable image for the shipping management companies in the minds of the people, they started concentrating on social responsibility. So, these reasons only forced a change in the positive direction in the sector of social responsibility. And to show this social responsibility, the business managers integrated certain policies in the shipping management’s overall strategy. As mentioned before they can do this firstly by organizing separate events or actions like donations, giving aid to patients etc, etc- all these will fulfill its social responsibility. Or by integrating certain policies or rules like MARPOL into their setup, which apart from helping the organization in smooth and effective functioning, also helps to fulfill its social responsibility.     And the many shipping management companies and its business managers as part of their business policy of showing the social responsibility are conducting events. And in this section we can look how one of the major shipping Management Company and its business manager are carrying out certain activities to fulfill their social responsibility. And for example we take a look at the initiatives of Riverlake, a Swiss independent company created and registered in Geneva in 1985.

Standard Chartered Bank in India Analysis

Standard Chartered Bank in India Analysis Executive Summary The competition in the banking sector is increasing at a tremendous rate. MNC banks in India are doing well in India and Standard Chartered Bank being one of them wants to increase the consumer base. Therefore, it is trying to do this through retail banking. At this point of time the bank is expanding and is coming up with new branches all over India. It has recently opened a new branch there and if yes then how it can acquire new Customers. In two months time I was supposed to promote and sell their products (especially deposits) and to do a market study to know customers needs and requirements so that bank can improvise on them if possible. This time period was not enough to do an intense study. Therefore, I could collect limited data and kept my study limited to small a sample INTRODUCTION An overview of SCB Standard Chartered is the worlds leading emerging markets bank. It employs 29,000 people in over 500 offices in more than 50 countries in the Asia Pacific Region, South Asia, the Middle East, Africa, United Kingdom and the Americas. The Bank serves both Consumer and Wholesale banking customers. The Consumer Bank provides credit cards, personal loans, mortgages, deposit taking activity and wealth management services to individuals and medium sized businesses. The Wholesale Bank provides services to multinational, regional and domestic corporate and institutional clients in trade finance, cash management, custody, lending, foreign exchange, interest rate management and debt capital markets. With 150 years in the emerging markets the Bank has unmatched knowledge and understanding of its customers in its markets. Standard Chartered recognizes its responsibilities to its staff and to the communities in which it operates A brief history of Standard Chartered Standard Chartered is the worlds leading emerging markets bank headquartered in London. Its businesses however, have always been overwhelmingly international. This is summary of the main events in the history of Standard Chartered and some of the organizations with which it merged. The early years Standard Chartered is named after two banks, which merged in 1969. They were originally known as the Standard Bank of British South Africa and the Chartered Bank of India, Australia and China. Of the two banks, the Chartered Bank is the older having been founded in 1853 following the grant of a Royal Charter from Queen Victoria. The moving force behind the Chartered Bank was a Scot, James Wilson, who made his fortune in London making hats. James Wilson went on to start The Economist, still one of the worlds pre-eminent publications. Nine years later, in 1862, the Standard Bank was founded by a group of businessmen led by another Scot, John Paterson, who had immigrated to the Cape Province in South Africa and had become a successful merchant. Both banks were keen to capitalize on the huge expansion of trade between Europe, Asia and Africa and to reap the handsome profits to be made from financing that trade. The Chartered Bank opened its first branches in 1858 in Chennai and Mumbai. A branch opened in Shanghai that summer beginning Standard Chartered unbroken presence in China. The following year the Chartered Bank opened a branch in Hong Kong and an agency was opened in Singapore. In 1861 the Singapore agency was upgraded to a branch, which helped provide finance for the rapidly developing rubber and tin industries in Malaysia. In 1862 the Chartered Bank was authorized to issue bank notes in Hong Kong. Subsequently it was also authorized to issue bank notes in Singapore, a privilege it continued to exercise up until the end of the 19th Century. Over the following decades both the Standard Bank and the Chartered Bank printed bank notes in a variety of countries including China, South Africa, Zimbabwe, Malaysia and even during the siege of Marketing in South Africa. Today Standard Chartered is still one of the three banks, which prints Hong Kongs bank notes. Expansion in Africa and Asia The Standard Bank opened for business in Port Elizabeth, South Africa, in 1863. It pursued a policy of expansion and soon amalgamated with several other banks including the Commercial Bank of Port Elizabeth, the Colesberg Bank, the British Kaffarian Bank and the Fauresmith Bank. The Standard Bank was prominent in the financing and development of the diamond fields of Kimberly in 1867 and later extended its network further north to the new town of Johannesburg when gold was discovered there in 1885. Over time, half the output of the second largest goldfield in the world passed through the Standard Bank on its way to London. In 1892 the Standard Bank opened for business in Zimbabwe, and expanded into Mozambique in 1894, Botswana in 1897, Malawi in 1901, Zambia in 1906, Kenya, Zanzibar and the Democratic Republic of Congo (D.R.C.), in 1911 and Uganda in 1912. Of these new businesses, Botswana, Zanzibar and the D.R.C. proved the most difficult and the branches soon closed. A branch in Bo tswana opened again in 1934 but lasted for only a year and it was not until 1950 that the Bank re-opened for business in Botswana. In Asia the Chartered Bank expanded opening offices in, Myanmar in 1862, what is now Pakistan and Indonesia in 1863, the Philippines in 1872, Malaysia in 1875, Japan in 1880 and Thailand in 1894. Some 34 years after the Chartered Bank appointed an agent in Sri Lanka it opened a branch in 1892 to take advantage of business from the tea and rubber industries. During 1904 a branch opened in Vietnam. Both the Chartered and the Standard Bank opened offices in New York and Hamburg in the early 1900s. The Chartered Bank gaining the first branch licence to be issued to a foreign bank in New York. The impact of war Even the First World War offered opportunities for expansion when the Standard Bank set up a branch in Tanzania shortly after British troops occupied the formerly German administered Dar es Salaam in September 1916. Both banks survived the inter-war years but the world trade slump led to the closure of operations in the Canary Islands, Liberia, the Netherlands, and Equatorial Guinea. Disaster struck the Chartered Banks office in Yokohama, Japan, when an earthquake in 1923 killing a number of staff destroyed it. The Second World War particularly affected the Chartered Bank when numerous Asian countries were occupied by Japan. Standard Chartered in India The Chartered Bank opened its first overseas branch in India, at Calcutta, on 12 April 1858 Eight years later the Calcutta agent described the Banks credit locally as splendid and its business as flourishing particularly the substantial turnover in rice bills with the leading Arab firms. When the Chartered Bank first established itself in India, Calcutta was the most important Commercial city and was the centre of the jute and indigo trades. With the growth of cotton trade and the opening of the Suez Canal in 1869, Bombay took over from Calcutta as Indias main trade centre. Today the Banks branches and sub-branches in India are directed and administered from Mumbai (Bombay) with Calcutta remaining an important trading and banking centre. Standard Chartered is the largest international banking Group in India. Key businesses include Consumer Banking-Primarily credit cards, mortgages, personal loans and wealth management and wholesale Banking, where the Bank specializes in the provision of cash management trade, finance, treasury and custody services. It is the largest international banking group in India with an employee base of nearly 3500 people across the country. It also boast the largest branch network amongst all international banks in India-with 61 branches in 15 cities. With over 2.3 million retail customers, and a Credit Card base in excess of 1.3 million, it is the leaders in the consumer banking business. The wholesale bank has over 1200 corporate customers with a 33% market share in value with over 270 top transnational companies in India. INDUSTRY PROFILE What is Banking: Banking, in a traditional sense is the business of accepting deposits of money from public for the purpose of lending and investment. These deposits can have a distinct feature of being withdrawable by cheques, which no other financial institution can offer. In addition, banks also offer various other financial services which include. Issuing Demand Drafts Travellers Cheques Credit Cards Collection of Cheques, Bills of exchange Safe Deposit Lockers Issuing Letters of Credit Letters of Guarantee Sale and Purchase of Foreign Exchange Custodial Services Investment Insurance services The business of banking is highly regulated since banks deal with money offered to them by the public and ensuring the safety of this public money is one of the prime responsibilities of any bank. That is why banks are expected to be prudent in their lending and investment activities. Every bank has a Compliance Department, which is responsible to ensure that all the services offered by the bank, and the processes followed are in compliance with the local regulations and the Banks corporate policy. The major regulations and acts that govern the banking business are Banking Regulations act, 1949 Foreign Exchange Management Act, 1999 Indian Contract Act Negotiable Instruments Act, 1881 Banks lend money either for productive purposes to individuals, firms, corporates etc, or for buying house property, cars and other consumer durable and for investment purposes to individuals and others. However, banks do not finance any speculative activity. Lending is risk taking. Banking in the New Millennium Were living in a world dominated by the new idea economy, ticking to the beat of Internet time, where customers are quality conscious, time conscious and price conscious. Technology is creating new agile players making the existing ones obsolete. In this scenario, the role of internet and its impact on banking still appears to be a puzzle. Banks around the world are subject to the same radical changes -new competition, technology, deregulation, and globalization. But, eventually, the classic rules of business will reassert themselves in this virtual environment and the winners will be the first and best movers. The challenges in this millennium for the banking industry are enormous. The technology and Banking sector reforms, together are lifting the competitive intensity of the Banking business. In Banking, embedding knowledge into products can enhance value, and connecting different knowledge sources can create innovative products. The banks that are first to market with the right mix of technologies, strategies and partnerships would be the sure winners. The banking environment worldwide is undergoing massive transformation. Despite the, not so favorable, market sentiments and an apparent backlash against dotcoms, serious players in established industries like banking, remain convinced that the Internet will have a profound impact on the banking sector. Mergers and acquisitions are changing the financial landscape, and cross-border linkages are drastically altering the business characters, in general and banking operations, in particular. But drawing firm conclusions can be dangerous, as mergers and consolidation take many different forms and the impact can give mixed results. But, there is growing concern as to whether mergers deliver the expected benefits and whether cross-border deals are feasible, particularly in Europe, where cultural considerations are seen as barriers to success. In Europe, players are beginning to assert themselves, as the Nat West battle is resolved. Nat west, one of the UKs biggest banks, was forced to accept a hostile takeover bid from a smaller rival, Royal Bank of Scotland in December 2000. Earlier in November 1999, Nat west rejected a similar bid by another small bank, Bank of Scotland. This move left the scene set for Royal Bank of Scotland to submit its long anticipated bid for Nat West. It was follo wed by a flurry of bid and counter bid by the two Scottish banks as Nat west fought to keep its independence. The Royal Bank of Scotland finally won by convincing the Nat West shareholders to accept its  £25 bn offer. This outcome has set the tone for a long overdue round of consolidation in the European financial sector. Coming home, Indian banking sector has come a long way from being a sleepy business institution to a highly proactive and dynamic entity. Indian banking system is in the midst of a technological revolution. It is impacting the Indian industry in three ways firstly, by providing efficient and effective delivery Channels, secondly, it is dramatically influencing the client profile, which in turn leads to the third change i.e. the Human Resources Management. As a service sector, it calls for a change in the attitude of the personnel that would have a salutary effect on customers. Indian Banking that was operating in a highly comfortable and protected environment till the beginning of 1990s has been pushed into the choppy waters of intense competition. Mergers and acquisitions, have been heating up in the new private banking sector since the HDFC-Times Bank merger came through in November 1999. The deal shook an otherwise placid Indian banking world and generated a kind of pressure on banks to shake hands with their peers to cope up with the competition. Going forward, the premium valuations of private banks compared to public sector banks depend on their ability to maintain high earnings growth and quality of assets. The current downturn in the economic activity could result in the increase of non-performing assets for most of the banks. The winner in the market would be the one who can sustain the high growth in business without compromising the asset quality. In this millennium, banks should strive to achieve significant increases in their productivity, efficiency, and profitability. The areas of challenges that lie ahead for the Indian banking sector would be: Restructuring and Reorganizing banks setup, leaner offices, merging and forging of strategic alliances to take advantage of the geographic spread of branch network of banks, develop new products and services that would meet the emerging needs of customers and professional Management structures that would be responsive to the changes in the business environment. The book Banking In The New Millennium examines this changing landscape for the banking services. The purpose of this book is to present the current trends, the emerging scenario and the building blocks in banking sector. A brief section is also dedicated to retail banking that is growing in a big way. The book is divided into four sections analyzing the various aspects of the banking scenario. Packed with the right mix of articles on e-banking, retail banking, and mergers and acquisitions, this book is intended to serve as an executive reference book on Banking. Challenges And Future In Banking Sector Mergers in the Banking, NPA, New Technology, Electronic Cash Transfer After the nationalization of Banks, increasing adoption of technology, continuous mergers in the banking, modernizing backroom operation in the banks and competition pave the path of growth of Indian banking. By the mid-1990, the near monopoly of public sector banks faced the competition by the more customer-focused private sector entrants. This competition forced older and nationalized banks to revitalize their operations. Year 1992 was the golden period of Indian Banking system due to the scam-tainted stock market. Large proportion of household saving moved into the banking system, which recorded an annual growth of 20 percent in deposit. But along with the continuous growth and modernization, there are several challenges confronting the banking sector. The main challenges facing the banking sector are the deployment of funds in quality assets and the management of revenues and costs. The problem of NPA (non- performing assets), overall credit recovery systems still exist. There is a continuous reforms and modernization is in process. A number of recon mediations of two Narasimham committees have been implemented. Foreign Banks focusing on corporate and on the middle class consumer and providing then better service. Nationalized Banks are also attempting to get on the path of automation. Strong Banks will acquire the weaker banks. The member of foreign banks operating in India has increased significantly and their share of total assets has also increased. In the year 2001 estimated foreign bank account for 14.7 percent of the total net profit of commercial banking sector in India. In spite tangible progress and the contribution of Narasimham I and Narasimham committee reports the banking sector in India suffering from systemic and structural problem. OBJECTIVES The main objective of this project report is to make an analytical study of Standard Chartered Bank It includes History of the Bank Product Analysis Service Banks Accounts Comparison of the saving accounts with other leading Banks of India REASEARCH METHODOLOGY Data collection has been done from both sources primary as well as secondary. Primary data : by meeting various managers of the Standard Chartered Bank, Citibank, ABN-AMRO Bank, ICICI, HDFC, HSBC, GTB, UTI and IDBI. Secondary data: From newspaper, magazines, Libraries. CONCEPTUAL FRAMEWORK Investment in India Banking Banking System Introduction The Reserve Bank of India (RBI) is Indias central bank. Though public sector banks currently dominate the banking industry, numerous private and foreign banks exist. Indias government-owned banks dominate the market. Their performance has been mixed, with a few being consistently profitable. Several public sector banks are being restructured, and in some the government either already has or will reduce its ownership. Private and foreign banks The RBI has granted operating approval to a few privately owned domestic banks; of these many commenced banking business. Foreign banks operate more than 150 branches in India. The entry of foreign banks is based on reciprocity, economic and political bilateral relations. An inter-departmental committee approves applications for entry and expansion. Capital adequacy norm Foreign banks were required to achieve an 8 percent capital adequacy norm by March 1993, while Indian banks with overseas branches had until March 1995 to meet that target. All other banks had to do so by March 1996. The banking sector is to be used as a model for opening up of Indias insurance sector to private domestic and foreign participants, while keeping the national insurance companies in operation. Banking India has an extensive banking network, in both urban and rural areas. All large Indian banks are nationalized, and all Indian financial institutions are in the public sector. RBI banking The Reserve Bank of India is the central banking institution. It is the sole authority for issuing bank notes and the supervisory body for banking operations in India. It supervises and administers exchange control and banking regulations, and administers the governments monetary policy. It is also responsible for granting licenses for new bank branches. 25 foreign banks operate in India with full banking licenses. Several licenses for private banks have been approved. Despite fairly broad banking coverage nationwide, the financial system remains inaccessible to the poorest people in India. Indian banking system The banking system has three tiers. These are the scheduled commercial banks; the regional rural banks that operate in rural areas not covered by the scheduled banks; and the cooperative and special purpose rural banks. Scheduled and non-scheduled banks There are approximately 80 scheduled commercial banks, Indian and foreign; almost 200 regional rural banks; more than 350 central cooperative banks, 20 land development banks; and a number of primary agricultural credit societies. In terms of business, the public sector banks, namely the State Bank of India and the nationalized banks, dominate the banking sector. Local financing All sources of local financing are available to foreign-participation companies incorporated in India, regardless of the extent of foreign participation. Under foreign exchange regulations, foreigners and non-residents, including foreign companies, require the permission of the Reserve Bank of India to borrow from a person or company resident in India . Regulations on foreign banks Foreign banks in India are subject to the same regulations as scheduled banks. They are permitted to accept deposits and provide credit in accordance with the banking laws and RBI regulations. Currently about 25 foreign banks are licensed to operate in India. Foreign bank branches in India finance trade through their global networks. RBI restrictions The Reserve Bank of India lays down restrictions on bank lending and other activities with large companies. These restrictions, popularly known as consortium guidelines seem to have outlived their usefulness, because they hinder the availability of credit to the non-food sector and at the same time do not foster competition between banks. Indian vs foreign banks Most Indian banks are well behind foreign banks in the areas of customer funds transfer and clearing systems. They are hugely over-staffed and are unlikely to be able to compete with the new private banks that are now entering the market. While these new banks and foreign banks still face restrictions in their activities, they are well-capitalized, use modern equipment and attract high-caliber employees. Government and RBI regulations All commercial banks face stiff restrictions on the use of both their assets and liabilities. Forty percent of loans must be directed to priority sectors and the high liquidity ratio and cash reserve requirements severely limit the availability of deposits for lending.The RBI requires that domestic Indian banks make 40 percent of their loans at concessional rates to priority sectors selected by the government. These sectors consist largely of agriculture, exporters, and small businesses. Since July 1993, foreign banks have been required to make 32 percent of their loans to these priority sector. Within the target of 32 percent, two sub-targets for loans to the small scale sector (minimum of 10 percent) and exports (minimum of 12 percent) have been fixed. Foreign banks, however, are not required to open branches in rural areas, or to make loans to the agricultural sector. Commercial banks lent dols 8 billion in the Indian financial year (IFY, April-March) 1997/98, up sharply from dols 4.4 billion in the previous year. The deployment of gross loans was as follows: FINDINGS AND ANALYSIS BUSINESS Consumer Bank Consumer Banking Offers a wide range of premium banking products and services through the network of 90 branches in 19 cities across the country to cater to customers diverse financial needs. Wealth management offers a complete and comprehensive range of products to fulfill a gamut of customer investment and financial needs. These include domestic and NRI transaction accounts (with several value-add products and services like ATM and globally valid Debit Card, phone banking, extended banking, any branch banking, door step banking and investment advisory services), distribution of capital market and insurance products and dematerialization services and finances against shares. Standard Chartered also offers Priority Banking that is personalized banking for the privileged few. Standard Chartered Group is a leading credit card issuer in India and has several firsts to its credit. These include issuance of the first Global Credit Card in India, the first Photo card, the first Picture Card. Our card division under Unsecured Payments is also the first in South Asia to be accorded an ISO 9002 certification. The credit Cards and Personal Loans Offer include co-branded cards with unique value propositions and cards like Sapnay for the middle-market segment. The division offers a range of personal loan products and also a personal line of credit through products such as Smart Credit. Our Secured Loan Division offers mortgage auto loans and also unique overdraft products like ‘Mileage that offer revolving credit facility against the security of a used or new car. Standard Chartered Finance (SCF), an NBFC is our Centre for Excellence in Service and product distribution arm. Products include loans/leases for new passenger cars, used cars commercial vehicles and medical equipment. Standard Chartered Finance has an extensive network of branches in India. Wholesale Bank Corporate and Institutional Bank Standard Chartered is particularly strong in Institutional relationships and is the preferred correspondent bank for over 300 domestic and international bank, the largest such private sector network in India. The Bank focuses on service quality and all its operational units in trade, cash management, treasury and custody are ISO certified. Standard Chartered is Indias largest foreign trade finance bank and offers a full complement of trade finance products, including export credit in foreign currency, export letters of credit confirmations, merchanting trade and buyer credits. It is one of the few banks in India to offer services like channel financing forfeiting, without recourse export finance, project export and service export approvals and sponsorships. As a leading cash management supplier across emerging markets, Standard Chartered Offers Complete end to end cash management solutions for corporate and institutions. The Greenwich survey for 2001 nominated Standard Chartered the Best Cash Management Service Quality Bank in India Range of Products include vostro accounts, draft drawing, telegraphic transfers and an international payments facility that allows foreign currency payments without a separate account. Standard Chartereds custody and clearing service unit has served Foreign Institutional Investors in India with Superior client servicing, supported by Sophisticated and flexible computerized systems. It is the only custodian in India to earn the ISO 9001:2000 standards certification. Standard Chartered has received top ratings in Industrys benchmark surveys the Global custodian survey 2000 and the Global Investor Survey 2000. Global Markets Standard Charted provides a complete 24 hour coverage of the worlds foreign exchange markets. It provides a broad range of products like Exotic currencies, Derivatives, Debt Capital markets, Currency Options and Electronic trading. Standard Chartered was the first bank in India to introduce its on-Line Treasury, a browser enabled dealing system that enables real-time transactions. Standard Chartered is also recognized as a leading market for the Indian Rupee. The Banks Treasury-the No.1 Treasury in India-is amongst the most active treasuries in the country, being a market maker in local currency and money markets. While we seek to provide advice, treasury products and services to our global clients in the Indian market, we also have active relationships with some of the biggest and most diversified Indian companies and many medium sized companies. With a large specialized sales force, we cater to all foreign exchange, money market and risk management needs of our corporate clients. Treasury has an active inter bank desk which, apart from being a market maker in the Indian Rupee spot and the forwards market, actively quotes for other currencies. The money Market Desk is a leading player in the Rupee markets and in Government and corporate debt trading. The derivative Desk is a market maker in the Rupee Interest rate swap market. We also run one of Indias largest derivative books and offer products up to 7 years tenor. The corporate desk is amongst the largest among the foreign banks in India. With a presence in 5 major cities with state of the art dealing rooms and a corporate sales force of over 20 dealers, we have an unmatched reach and service capability across India. In addition to servicing currency market and investment needs of corporate clients, our corporate desk is active in advisory services pertaining to structuring and risk management. Standard Chartered Mutual Fund is one of the largest and fastest growing debt funds in the market. Standard Chartered Mutual Fund is the only fund that focuses only on the debt segment and prides itself on having developed one of the finest interest rate tracking models. Consumer Bank-Products Types of Deposits Bank Deposits B Standard Chartered Bank in India Analysis Standard Chartered Bank in India Analysis Executive Summary The competition in the banking sector is increasing at a tremendous rate. MNC banks in India are doing well in India and Standard Chartered Bank being one of them wants to increase the consumer base. Therefore, it is trying to do this through retail banking. At this point of time the bank is expanding and is coming up with new branches all over India. It has recently opened a new branch there and if yes then how it can acquire new Customers. In two months time I was supposed to promote and sell their products (especially deposits) and to do a market study to know customers needs and requirements so that bank can improvise on them if possible. This time period was not enough to do an intense study. Therefore, I could collect limited data and kept my study limited to small a sample INTRODUCTION An overview of SCB Standard Chartered is the worlds leading emerging markets bank. It employs 29,000 people in over 500 offices in more than 50 countries in the Asia Pacific Region, South Asia, the Middle East, Africa, United Kingdom and the Americas. The Bank serves both Consumer and Wholesale banking customers. The Consumer Bank provides credit cards, personal loans, mortgages, deposit taking activity and wealth management services to individuals and medium sized businesses. The Wholesale Bank provides services to multinational, regional and domestic corporate and institutional clients in trade finance, cash management, custody, lending, foreign exchange, interest rate management and debt capital markets. With 150 years in the emerging markets the Bank has unmatched knowledge and understanding of its customers in its markets. Standard Chartered recognizes its responsibilities to its staff and to the communities in which it operates A brief history of Standard Chartered Standard Chartered is the worlds leading emerging markets bank headquartered in London. Its businesses however, have always been overwhelmingly international. This is summary of the main events in the history of Standard Chartered and some of the organizations with which it merged. The early years Standard Chartered is named after two banks, which merged in 1969. They were originally known as the Standard Bank of British South Africa and the Chartered Bank of India, Australia and China. Of the two banks, the Chartered Bank is the older having been founded in 1853 following the grant of a Royal Charter from Queen Victoria. The moving force behind the Chartered Bank was a Scot, James Wilson, who made his fortune in London making hats. James Wilson went on to start The Economist, still one of the worlds pre-eminent publications. Nine years later, in 1862, the Standard Bank was founded by a group of businessmen led by another Scot, John Paterson, who had immigrated to the Cape Province in South Africa and had become a successful merchant. Both banks were keen to capitalize on the huge expansion of trade between Europe, Asia and Africa and to reap the handsome profits to be made from financing that trade. The Chartered Bank opened its first branches in 1858 in Chennai and Mumbai. A branch opened in Shanghai that summer beginning Standard Chartered unbroken presence in China. The following year the Chartered Bank opened a branch in Hong Kong and an agency was opened in Singapore. In 1861 the Singapore agency was upgraded to a branch, which helped provide finance for the rapidly developing rubber and tin industries in Malaysia. In 1862 the Chartered Bank was authorized to issue bank notes in Hong Kong. Subsequently it was also authorized to issue bank notes in Singapore, a privilege it continued to exercise up until the end of the 19th Century. Over the following decades both the Standard Bank and the Chartered Bank printed bank notes in a variety of countries including China, South Africa, Zimbabwe, Malaysia and even during the siege of Marketing in South Africa. Today Standard Chartered is still one of the three banks, which prints Hong Kongs bank notes. Expansion in Africa and Asia The Standard Bank opened for business in Port Elizabeth, South Africa, in 1863. It pursued a policy of expansion and soon amalgamated with several other banks including the Commercial Bank of Port Elizabeth, the Colesberg Bank, the British Kaffarian Bank and the Fauresmith Bank. The Standard Bank was prominent in the financing and development of the diamond fields of Kimberly in 1867 and later extended its network further north to the new town of Johannesburg when gold was discovered there in 1885. Over time, half the output of the second largest goldfield in the world passed through the Standard Bank on its way to London. In 1892 the Standard Bank opened for business in Zimbabwe, and expanded into Mozambique in 1894, Botswana in 1897, Malawi in 1901, Zambia in 1906, Kenya, Zanzibar and the Democratic Republic of Congo (D.R.C.), in 1911 and Uganda in 1912. Of these new businesses, Botswana, Zanzibar and the D.R.C. proved the most difficult and the branches soon closed. A branch in Bo tswana opened again in 1934 but lasted for only a year and it was not until 1950 that the Bank re-opened for business in Botswana. In Asia the Chartered Bank expanded opening offices in, Myanmar in 1862, what is now Pakistan and Indonesia in 1863, the Philippines in 1872, Malaysia in 1875, Japan in 1880 and Thailand in 1894. Some 34 years after the Chartered Bank appointed an agent in Sri Lanka it opened a branch in 1892 to take advantage of business from the tea and rubber industries. During 1904 a branch opened in Vietnam. Both the Chartered and the Standard Bank opened offices in New York and Hamburg in the early 1900s. The Chartered Bank gaining the first branch licence to be issued to a foreign bank in New York. The impact of war Even the First World War offered opportunities for expansion when the Standard Bank set up a branch in Tanzania shortly after British troops occupied the formerly German administered Dar es Salaam in September 1916. Both banks survived the inter-war years but the world trade slump led to the closure of operations in the Canary Islands, Liberia, the Netherlands, and Equatorial Guinea. Disaster struck the Chartered Banks office in Yokohama, Japan, when an earthquake in 1923 killing a number of staff destroyed it. The Second World War particularly affected the Chartered Bank when numerous Asian countries were occupied by Japan. Standard Chartered in India The Chartered Bank opened its first overseas branch in India, at Calcutta, on 12 April 1858 Eight years later the Calcutta agent described the Banks credit locally as splendid and its business as flourishing particularly the substantial turnover in rice bills with the leading Arab firms. When the Chartered Bank first established itself in India, Calcutta was the most important Commercial city and was the centre of the jute and indigo trades. With the growth of cotton trade and the opening of the Suez Canal in 1869, Bombay took over from Calcutta as Indias main trade centre. Today the Banks branches and sub-branches in India are directed and administered from Mumbai (Bombay) with Calcutta remaining an important trading and banking centre. Standard Chartered is the largest international banking Group in India. Key businesses include Consumer Banking-Primarily credit cards, mortgages, personal loans and wealth management and wholesale Banking, where the Bank specializes in the provision of cash management trade, finance, treasury and custody services. It is the largest international banking group in India with an employee base of nearly 3500 people across the country. It also boast the largest branch network amongst all international banks in India-with 61 branches in 15 cities. With over 2.3 million retail customers, and a Credit Card base in excess of 1.3 million, it is the leaders in the consumer banking business. The wholesale bank has over 1200 corporate customers with a 33% market share in value with over 270 top transnational companies in India. INDUSTRY PROFILE What is Banking: Banking, in a traditional sense is the business of accepting deposits of money from public for the purpose of lending and investment. These deposits can have a distinct feature of being withdrawable by cheques, which no other financial institution can offer. In addition, banks also offer various other financial services which include. Issuing Demand Drafts Travellers Cheques Credit Cards Collection of Cheques, Bills of exchange Safe Deposit Lockers Issuing Letters of Credit Letters of Guarantee Sale and Purchase of Foreign Exchange Custodial Services Investment Insurance services The business of banking is highly regulated since banks deal with money offered to them by the public and ensuring the safety of this public money is one of the prime responsibilities of any bank. That is why banks are expected to be prudent in their lending and investment activities. Every bank has a Compliance Department, which is responsible to ensure that all the services offered by the bank, and the processes followed are in compliance with the local regulations and the Banks corporate policy. The major regulations and acts that govern the banking business are Banking Regulations act, 1949 Foreign Exchange Management Act, 1999 Indian Contract Act Negotiable Instruments Act, 1881 Banks lend money either for productive purposes to individuals, firms, corporates etc, or for buying house property, cars and other consumer durable and for investment purposes to individuals and others. However, banks do not finance any speculative activity. Lending is risk taking. Banking in the New Millennium Were living in a world dominated by the new idea economy, ticking to the beat of Internet time, where customers are quality conscious, time conscious and price conscious. Technology is creating new agile players making the existing ones obsolete. In this scenario, the role of internet and its impact on banking still appears to be a puzzle. Banks around the world are subject to the same radical changes -new competition, technology, deregulation, and globalization. But, eventually, the classic rules of business will reassert themselves in this virtual environment and the winners will be the first and best movers. The challenges in this millennium for the banking industry are enormous. The technology and Banking sector reforms, together are lifting the competitive intensity of the Banking business. In Banking, embedding knowledge into products can enhance value, and connecting different knowledge sources can create innovative products. The banks that are first to market with the right mix of technologies, strategies and partnerships would be the sure winners. The banking environment worldwide is undergoing massive transformation. Despite the, not so favorable, market sentiments and an apparent backlash against dotcoms, serious players in established industries like banking, remain convinced that the Internet will have a profound impact on the banking sector. Mergers and acquisitions are changing the financial landscape, and cross-border linkages are drastically altering the business characters, in general and banking operations, in particular. But drawing firm conclusions can be dangerous, as mergers and consolidation take many different forms and the impact can give mixed results. But, there is growing concern as to whether mergers deliver the expected benefits and whether cross-border deals are feasible, particularly in Europe, where cultural considerations are seen as barriers to success. In Europe, players are beginning to assert themselves, as the Nat West battle is resolved. Nat west, one of the UKs biggest banks, was forced to accept a hostile takeover bid from a smaller rival, Royal Bank of Scotland in December 2000. Earlier in November 1999, Nat west rejected a similar bid by another small bank, Bank of Scotland. This move left the scene set for Royal Bank of Scotland to submit its long anticipated bid for Nat West. It was follo wed by a flurry of bid and counter bid by the two Scottish banks as Nat west fought to keep its independence. The Royal Bank of Scotland finally won by convincing the Nat West shareholders to accept its  £25 bn offer. This outcome has set the tone for a long overdue round of consolidation in the European financial sector. Coming home, Indian banking sector has come a long way from being a sleepy business institution to a highly proactive and dynamic entity. Indian banking system is in the midst of a technological revolution. It is impacting the Indian industry in three ways firstly, by providing efficient and effective delivery Channels, secondly, it is dramatically influencing the client profile, which in turn leads to the third change i.e. the Human Resources Management. As a service sector, it calls for a change in the attitude of the personnel that would have a salutary effect on customers. Indian Banking that was operating in a highly comfortable and protected environment till the beginning of 1990s has been pushed into the choppy waters of intense competition. Mergers and acquisitions, have been heating up in the new private banking sector since the HDFC-Times Bank merger came through in November 1999. The deal shook an otherwise placid Indian banking world and generated a kind of pressure on banks to shake hands with their peers to cope up with the competition. Going forward, the premium valuations of private banks compared to public sector banks depend on their ability to maintain high earnings growth and quality of assets. The current downturn in the economic activity could result in the increase of non-performing assets for most of the banks. The winner in the market would be the one who can sustain the high growth in business without compromising the asset quality. In this millennium, banks should strive to achieve significant increases in their productivity, efficiency, and profitability. The areas of challenges that lie ahead for the Indian banking sector would be: Restructuring and Reorganizing banks setup, leaner offices, merging and forging of strategic alliances to take advantage of the geographic spread of branch network of banks, develop new products and services that would meet the emerging needs of customers and professional Management structures that would be responsive to the changes in the business environment. The book Banking In The New Millennium examines this changing landscape for the banking services. The purpose of this book is to present the current trends, the emerging scenario and the building blocks in banking sector. A brief section is also dedicated to retail banking that is growing in a big way. The book is divided into four sections analyzing the various aspects of the banking scenario. Packed with the right mix of articles on e-banking, retail banking, and mergers and acquisitions, this book is intended to serve as an executive reference book on Banking. Challenges And Future In Banking Sector Mergers in the Banking, NPA, New Technology, Electronic Cash Transfer After the nationalization of Banks, increasing adoption of technology, continuous mergers in the banking, modernizing backroom operation in the banks and competition pave the path of growth of Indian banking. By the mid-1990, the near monopoly of public sector banks faced the competition by the more customer-focused private sector entrants. This competition forced older and nationalized banks to revitalize their operations. Year 1992 was the golden period of Indian Banking system due to the scam-tainted stock market. Large proportion of household saving moved into the banking system, which recorded an annual growth of 20 percent in deposit. But along with the continuous growth and modernization, there are several challenges confronting the banking sector. The main challenges facing the banking sector are the deployment of funds in quality assets and the management of revenues and costs. The problem of NPA (non- performing assets), overall credit recovery systems still exist. There is a continuous reforms and modernization is in process. A number of recon mediations of two Narasimham committees have been implemented. Foreign Banks focusing on corporate and on the middle class consumer and providing then better service. Nationalized Banks are also attempting to get on the path of automation. Strong Banks will acquire the weaker banks. The member of foreign banks operating in India has increased significantly and their share of total assets has also increased. In the year 2001 estimated foreign bank account for 14.7 percent of the total net profit of commercial banking sector in India. In spite tangible progress and the contribution of Narasimham I and Narasimham committee reports the banking sector in India suffering from systemic and structural problem. OBJECTIVES The main objective of this project report is to make an analytical study of Standard Chartered Bank It includes History of the Bank Product Analysis Service Banks Accounts Comparison of the saving accounts with other leading Banks of India REASEARCH METHODOLOGY Data collection has been done from both sources primary as well as secondary. Primary data : by meeting various managers of the Standard Chartered Bank, Citibank, ABN-AMRO Bank, ICICI, HDFC, HSBC, GTB, UTI and IDBI. Secondary data: From newspaper, magazines, Libraries. CONCEPTUAL FRAMEWORK Investment in India Banking Banking System Introduction The Reserve Bank of India (RBI) is Indias central bank. Though public sector banks currently dominate the banking industry, numerous private and foreign banks exist. Indias government-owned banks dominate the market. Their performance has been mixed, with a few being consistently profitable. Several public sector banks are being restructured, and in some the government either already has or will reduce its ownership. Private and foreign banks The RBI has granted operating approval to a few privately owned domestic banks; of these many commenced banking business. Foreign banks operate more than 150 branches in India. The entry of foreign banks is based on reciprocity, economic and political bilateral relations. An inter-departmental committee approves applications for entry and expansion. Capital adequacy norm Foreign banks were required to achieve an 8 percent capital adequacy norm by March 1993, while Indian banks with overseas branches had until March 1995 to meet that target. All other banks had to do so by March 1996. The banking sector is to be used as a model for opening up of Indias insurance sector to private domestic and foreign participants, while keeping the national insurance companies in operation. Banking India has an extensive banking network, in both urban and rural areas. All large Indian banks are nationalized, and all Indian financial institutions are in the public sector. RBI banking The Reserve Bank of India is the central banking institution. It is the sole authority for issuing bank notes and the supervisory body for banking operations in India. It supervises and administers exchange control and banking regulations, and administers the governments monetary policy. It is also responsible for granting licenses for new bank branches. 25 foreign banks operate in India with full banking licenses. Several licenses for private banks have been approved. Despite fairly broad banking coverage nationwide, the financial system remains inaccessible to the poorest people in India. Indian banking system The banking system has three tiers. These are the scheduled commercial banks; the regional rural banks that operate in rural areas not covered by the scheduled banks; and the cooperative and special purpose rural banks. Scheduled and non-scheduled banks There are approximately 80 scheduled commercial banks, Indian and foreign; almost 200 regional rural banks; more than 350 central cooperative banks, 20 land development banks; and a number of primary agricultural credit societies. In terms of business, the public sector banks, namely the State Bank of India and the nationalized banks, dominate the banking sector. Local financing All sources of local financing are available to foreign-participation companies incorporated in India, regardless of the extent of foreign participation. Under foreign exchange regulations, foreigners and non-residents, including foreign companies, require the permission of the Reserve Bank of India to borrow from a person or company resident in India . Regulations on foreign banks Foreign banks in India are subject to the same regulations as scheduled banks. They are permitted to accept deposits and provide credit in accordance with the banking laws and RBI regulations. Currently about 25 foreign banks are licensed to operate in India. Foreign bank branches in India finance trade through their global networks. RBI restrictions The Reserve Bank of India lays down restrictions on bank lending and other activities with large companies. These restrictions, popularly known as consortium guidelines seem to have outlived their usefulness, because they hinder the availability of credit to the non-food sector and at the same time do not foster competition between banks. Indian vs foreign banks Most Indian banks are well behind foreign banks in the areas of customer funds transfer and clearing systems. They are hugely over-staffed and are unlikely to be able to compete with the new private banks that are now entering the market. While these new banks and foreign banks still face restrictions in their activities, they are well-capitalized, use modern equipment and attract high-caliber employees. Government and RBI regulations All commercial banks face stiff restrictions on the use of both their assets and liabilities. Forty percent of loans must be directed to priority sectors and the high liquidity ratio and cash reserve requirements severely limit the availability of deposits for lending.The RBI requires that domestic Indian banks make 40 percent of their loans at concessional rates to priority sectors selected by the government. These sectors consist largely of agriculture, exporters, and small businesses. Since July 1993, foreign banks have been required to make 32 percent of their loans to these priority sector. Within the target of 32 percent, two sub-targets for loans to the small scale sector (minimum of 10 percent) and exports (minimum of 12 percent) have been fixed. Foreign banks, however, are not required to open branches in rural areas, or to make loans to the agricultural sector. Commercial banks lent dols 8 billion in the Indian financial year (IFY, April-March) 1997/98, up sharply from dols 4.4 billion in the previous year. The deployment of gross loans was as follows: FINDINGS AND ANALYSIS BUSINESS Consumer Bank Consumer Banking Offers a wide range of premium banking products and services through the network of 90 branches in 19 cities across the country to cater to customers diverse financial needs. Wealth management offers a complete and comprehensive range of products to fulfill a gamut of customer investment and financial needs. These include domestic and NRI transaction accounts (with several value-add products and services like ATM and globally valid Debit Card, phone banking, extended banking, any branch banking, door step banking and investment advisory services), distribution of capital market and insurance products and dematerialization services and finances against shares. Standard Chartered also offers Priority Banking that is personalized banking for the privileged few. Standard Chartered Group is a leading credit card issuer in India and has several firsts to its credit. These include issuance of the first Global Credit Card in India, the first Photo card, the first Picture Card. Our card division under Unsecured Payments is also the first in South Asia to be accorded an ISO 9002 certification. The credit Cards and Personal Loans Offer include co-branded cards with unique value propositions and cards like Sapnay for the middle-market segment. The division offers a range of personal loan products and also a personal line of credit through products such as Smart Credit. Our Secured Loan Division offers mortgage auto loans and also unique overdraft products like ‘Mileage that offer revolving credit facility against the security of a used or new car. Standard Chartered Finance (SCF), an NBFC is our Centre for Excellence in Service and product distribution arm. Products include loans/leases for new passenger cars, used cars commercial vehicles and medical equipment. Standard Chartered Finance has an extensive network of branches in India. Wholesale Bank Corporate and Institutional Bank Standard Chartered is particularly strong in Institutional relationships and is the preferred correspondent bank for over 300 domestic and international bank, the largest such private sector network in India. The Bank focuses on service quality and all its operational units in trade, cash management, treasury and custody are ISO certified. Standard Chartered is Indias largest foreign trade finance bank and offers a full complement of trade finance products, including export credit in foreign currency, export letters of credit confirmations, merchanting trade and buyer credits. It is one of the few banks in India to offer services like channel financing forfeiting, without recourse export finance, project export and service export approvals and sponsorships. As a leading cash management supplier across emerging markets, Standard Chartered Offers Complete end to end cash management solutions for corporate and institutions. The Greenwich survey for 2001 nominated Standard Chartered the Best Cash Management Service Quality Bank in India Range of Products include vostro accounts, draft drawing, telegraphic transfers and an international payments facility that allows foreign currency payments without a separate account. Standard Chartereds custody and clearing service unit has served Foreign Institutional Investors in India with Superior client servicing, supported by Sophisticated and flexible computerized systems. It is the only custodian in India to earn the ISO 9001:2000 standards certification. Standard Chartered has received top ratings in Industrys benchmark surveys the Global custodian survey 2000 and the Global Investor Survey 2000. Global Markets Standard Charted provides a complete 24 hour coverage of the worlds foreign exchange markets. It provides a broad range of products like Exotic currencies, Derivatives, Debt Capital markets, Currency Options and Electronic trading. Standard Chartered was the first bank in India to introduce its on-Line Treasury, a browser enabled dealing system that enables real-time transactions. Standard Chartered is also recognized as a leading market for the Indian Rupee. The Banks Treasury-the No.1 Treasury in India-is amongst the most active treasuries in the country, being a market maker in local currency and money markets. While we seek to provide advice, treasury products and services to our global clients in the Indian market, we also have active relationships with some of the biggest and most diversified Indian companies and many medium sized companies. With a large specialized sales force, we cater to all foreign exchange, money market and risk management needs of our corporate clients. Treasury has an active inter bank desk which, apart from being a market maker in the Indian Rupee spot and the forwards market, actively quotes for other currencies. The money Market Desk is a leading player in the Rupee markets and in Government and corporate debt trading. The derivative Desk is a market maker in the Rupee Interest rate swap market. We also run one of Indias largest derivative books and offer products up to 7 years tenor. The corporate desk is amongst the largest among the foreign banks in India. With a presence in 5 major cities with state of the art dealing rooms and a corporate sales force of over 20 dealers, we have an unmatched reach and service capability across India. In addition to servicing currency market and investment needs of corporate clients, our corporate desk is active in advisory services pertaining to structuring and risk management. Standard Chartered Mutual Fund is one of the largest and fastest growing debt funds in the market. Standard Chartered Mutual Fund is the only fund that focuses only on the debt segment and prides itself on having developed one of the finest interest rate tracking models. Consumer Bank-Products Types of Deposits Bank Deposits B