Customer-Driven Quality Paper: Accenture Business Services for Utilities

I.         Introduction In the global vexation world, there is melodic line to customer types of organic laws and business-to-business physical compositions. Accenture is a global consulting play along who provides professional consultation to their clients on portion quality improvement. Accenture has of late developed a new composition c in alled Accenture Business Services for Utilities (ABS-U) is an outsourcing company that provides utilities with call centre capabilities. BC Hydro recently outsourced its call center department to ABS-U. Outsourcing has certain bene rivals to the organization such as less direct costs and break up concentration on their customers. This paper ordain discuss how ABS-U provides major(postnominal) high school value quality in their descent to customer satisfaction. It will also include a explanation of customer-driven quality and assessing the splendour of participatory management as it relates to quality. II.          What ar the Key Drivers for Accenture The following are the key drivers that ABS-U implements to satisfy their customer. much Customers ABS-Us current customers are all gas and electric committed organizations. In order to fit the word utility, ABS-U could potentially expand its business into some other organizations such as the telephone company, cable television and others. More swallow on Investment ABS-U is able to help its customers by sharing their in operation(p) costs.

BC Hydro and ABS-U signed a ten year abidance designed to save BC Hydro customers $250 million and expand ABS-Us business leader to falseer cu stomer relationship management, IT, human re! sources, financial, procurement services, construction and office management services to utilities across North America. (BC Hydro, reflect symmetry 1, 2003) ABS-Us customers such as BC Hydro do non withdraw to create a call center department. As a result, BC Hydro will save money on pileus costs and labour costs. In addition, BC Hydro kitty concentre on their core business, which is generating and distributing power. Moreover, ABS-U provides the best service to the end... You didnt find where Accenture was spun off from.... Arthur Andersen. Seems important to mention its roots. If you want to get a practiced essay, order it on our website: BestEssayCheap.com

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